We use to have:
For our telephone service.
Then they sold out to:
When I was with Qwest I paid $35.00 PER YEAR for
unlimited Long Distance.
few statements year into being owned by Century Link,
I noticed I was being charged
for unlimited long distance!
I would not use $17.00 per month in long distance if they charged .25 cents per minute!
WAIT JUST ONE DOG GONE MINUTE HERE!
So I went to Verizon, and found out I could get a land line
for a whole whopping:
This included free long distance!
So I hurried up and switched!
12/28/11 to be exact.
January I get a final billing from Century for $5.01 and I promptly paid it.
(count it, 2 months LATER!)
I get another bill:
Well it won't let me even look at it on line, because now, I do not have an account with them!
So I called.
After going through their automated system that
two days 15 minutes
I get a live person!
"Hello this is JP in Boise!"
To save you from a long drawn out conversation that I had with the inconsiderate person that he was, I will just say that he would NOT help me with my $1.42 dispute.
His only answer was that it "NEEDS JUSTIFICATION!"
I asked him "Customer Service wasn't justification?"
I kept asking him to speak with his supervisor.
He kept putting me on hold.
Each time he said I needed justification!
JP's justification was that the $1.42 consisted of:
$1.10 for two days of long distance service
(keep in mind I already paid $17.00 for the month)
and taxes on top of that!
Because of the billing dates, he was so confused, as well as I.
He just kept arguing with me about the charges:
JP: "Yes you owe them, and you need justification for any credit!"
Me: "No I do NOT owe them! I already paid it in January!"
JP: "I can't do anything without justification!"
ME: "I blog, and therefore I will talk bad about Century Link!"
JP: "You need justification!"
ME: "No I don't! I have 1500 followers!"
(Ok I exaggerated a bit)
JP: "Can you justify that?"
ME: "May I talk with your supervisor?"
JP: "No she is only the supervisor of me, not customers."
"There was just no way he could credit my account nor would anyone else in the company because it NEEDS JUSTIFICATION!
He put me on hold several times, but would never put me thru to his supervisor!
(He must of been fearful of me speaking to his supervisor.)
So I hung up and called back!
We will see about justification this time!
One thing about a large company like that you never get the same person when you call back!
MIKE from IDAHO FALLS saved the day!
He was very kind and polite!
He asked permission to call me, Jody!
Isn't that sweet?
Immediately he credited my account!
Mike said that I should not of been billed the $1.42
and if any more bills come in, to let them know!
Mr. JP in Boise, ID was rude, and totally not helpful!
He was NOT customer service oriented.
He did not portray the company in a good way!
I am done with Century Link!
Not ever again will I ever have service with them!
So people's CHECK YOUR BILL!
You might have hidden charges on there too!
Even if it is only $1.00 dollar extra!
Just think of the amount of customers they have!
THAT my friend is a butt load of mooolaaaa!
I am saving $45.00 PER MONTH!
and still have my land line
and my phone number I have had since 1977!
TOTALLY WORTH IT!
Oh and tell Hugo, Jody sent ya!
You get to save $25.00 off the already low price,
and YES, I get $25.00 credit too!
Who wouldn't want to save some cash these days?
(I did not get paid to write this blog!)
(I actually do have a life where it is not all Donkeys and Horses!)
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