Friday, April 9, 2010

POSTAL SERVICE has never heard of CUSTOMER SERVICE!

Ok, this is going to be my 
FIRST
RANT!

On March 26th I ordered some CD's from AMAZON.
I love to order from them.
BUT.....

When you put in your shipping address
there are two lines.
So...
I use our PO BOX on the top line
and my street address on the 2nd line.
BECAUSE....
I don't know how they are going to ship it.
 AND the FIRST line should be the default line?
RIGHT?
WRONG!

ALSO if you order from Amazon, and use FREE SHIPPING,
it will go by way of the POST OFFICE!
If you pay for shipping, or have your item shipped to you in 2-3 days,
It goes by UPS or FEDEX.
Well HOW WAS I TO KNOW?
It does not say ANYWHERE On their website 
HOW THE F'in they are going ship your items!

If it goes by way of Post Office they need to use the PO BOX.
If it goes by way of UPS or FEDEX 
you need your STREET address!

My order arrived at the Umatilla Post Office on April 2nd.
By the 9th I thought I better check the tracking because I am thinking it is taking a heck of a long time.
On April 6th the PO sent it back.
BAD ADDRESS was the reason given.

I just came from the PO and am more pissed off than when I walked in.
They tell me that if it has:
"ADDRESS SERVICE REQUIRED"
on the label, they have to send it back.

I explained a month ago I got an order from AMAZON and they
had written in large letters on the box, 
PO?
So what is up with this shipment?

I was given the response that
"IT WAS A COURTESY TO ME"

WTF?
(They have done it numerous times for me in the past!)

I also called Amazon to tell them to take that off the shipping label because it is causing HUGE ISSUES!

Today I was told if I have a receptical at my street address they would of delivered it.
I TOLD THEM, that when I set the PO BOX up, that I COULD NOT
get mail at both address's!
I got the deer in the headlight stare!

and an explanition that I could get mail delivered any where I wanted to:
Both places.
Another town, ect.
THAT IS NOT WHAT I WAS TOLD!

Next Amazon does not TAKE THE FIRST LINE of the address!
OH NO!
They take the Freekin' SECOND ADDRESS LINE!

Again: WTF?!?!
Now my order is being returned to 
AMAZON
I have already PAID for it!
I will get a refund as soon as it hits their warehouse,
(so they say)
Provided it is not a "BAD" address, 
and I have had to REORDER my items!

When Ordering from AMAZON, I find that going through
third parties is NICE!
I KNOW they will ship via the post office,
AND I get my items a lot quicker!
AND, usually cheaper too.
I should of done that to begin with!

As far as the POST OFFICE IN UMATILLA goes,
I am sick and tired of all the different stories I get,
It is not like we have just moved to the area!
We have been here for
30 FREEKIN' YEARS!

It WOULD NOT Hurt my feelings if the POST OFFICE WENT out of business!
Their customer service Stinks!
AND the town of Hermiston is not any better!
You walk in there, and NO ONE SMILES!
Only one gentleman is kind, and friendly.
The rest of the counter people act like they are DEAD!
NO EMOTIONS! 
NOT EVEN A SMILE!
NOTHING!
They act like ZOMBIES!

I wish UPS would set up a MAIL DELIVERY service for LETTERS!
Because you know what?
I WOULD USE THEM!

Can't tell I am terribly upset can ya?

6 comments:

Michaela said...

I feel your pain. Yup, yup, yup. I think this is how it goes: They have a computer that tries to read the address. When it cant, they give it to a human to try. Then, I think it all comes down to the calibre of the human. And yes, postal workers ARE zombies. So, you get your unfortunate outcome. Been there, been angry too.

Gail said...

Go to Usps.com and file a complaint. The employess in that office will have to answer to it.

I know it is hard to understand this runaround you received with less than friendly people, but please do not judge the whole by its parts.

I disagree, Michaela, I am not a zombie and do go out of my way to help customers with all deliveries and complaints.

We are supposed to supply excellence of service to each person. I apologize for them. It is obvious they do not consider each customer as important as I do.

Don't give up on us, there is good in the postal service.

Dani said...

Jody all I have to say is WOW when you let some one have it you let them have it. we have small postoffice here and I use them as rarely as I can because our postmaster is sort of stuck up and not friendly at all. makes you feel likea idiot sometimes. She was ran out of the last town she was in and we ended up with her. go figure...

manker said...

yikes... here in the innkeeping business.. it's customer service or no service... aka no business... guess the post office doesnt know 'bout that

gp

Dan said...

Breathe .........

In through your nose and out through your mouth. . . . . . slowly

Breathe .........




he he he

Karen V said...

What Dan said...!

LOL! Always feels better rant, doesn't it?

I know I feel better!